A Customer-Focused Approach
Our goal is to achieve 100% customer satisfaction. To do this, we maintain an open dialog with our customers throughout their project.
At the beginning of a project, we listen to our customers’ goals and ask questions about their lifestyle and intended use of space. This discussion allows us to bring customer expectations into focus.
After listening to our customer’s goals, we provide information and resources so they fully understand their options and can make the best decisions for their project.
During the design phase, we work with our customers to create a scope of work, a plan of action, and a schedule of benchmarks so that everyone has a clear understanding of the process and the steps required to complete the project.
Throughout the installation process, we maintain a work ethic that is neat, organized, and respectful of all other systems and trades. We pride ourselves in project teamwork and collaboration with other trades and professionals to get the job done right.
Once our systems are installed and operational, we take the time to walk our customers through the finished product to make sure they have a thorough understanding of how to operate the systems and can explain their operation to others.
Our top priority is 100% satisfaction with the finished product and the process it took to get there. After you have lived with and utilized our systems for a reasonable amount of time, we will follow up to verify that what we designed and installed operates to your satisfaction. We will also take this opportunity to perform any necessary adjustments to ensure you are experiencing optimal system performance.